原标题：五一火车票开售即候补 网友疑惑票都去哪了？12306回复

封面新闻记者 曹菲 实习生 赵一飞

4月17日，五一小长假火车票正式开售，李晴（化名）卡着起售时间，守着12306准备抢票。时间跳转到9点，她立刻点击预订键，却怎么都打不开；2分钟后，页面终于打开了，需要的车次所有座席车票都没了。最让她觉得离谱的是，连无座都没了。

火车票都去哪了？这两天许多人发出这样的疑惑。记者采访发现，虽然结果都是抢不到票，大家遇到的状况却各有不同。记者带着这些疑问，拨打了12306客服电话。

状况一

开售第一时间打不开购票页面

12306：可能是网络有问题

在成都工作的李晴已经7年没回湖北十堰老家了，这个五一假期，她和老公下定决心要带着女儿回老家看看，却没想到，会卡在买票这一步。

从成都到十堰的直达列车都是普速，且多为夜间开行。17日早上8点55分，提前设置的闹钟响起，她点开12306页面，找了一个开阔的地方，就是为了保证网络顺畅。

起售两分钟后，所有车票都没了。 受访者供图

时间跳转到9点，车票开售，她立刻点击预定键，却怎么都点不进去；2分钟后终于点进去了，票也没了。

针对这一状况，12306客服回复：“我们这边到了起售时间都可以点进去购票的，你点不进去就只有看一下你那边的网络是不是有问题了。”

状况二

开售即候补，连无座都没有票

12306：同一时间抢票的人太多，每个车站分配的车票数量有限

2分钟后，李晴终于能点开预订页面了，却发现5趟车的所有座席的车票都没有了，不要说卧铺、硬座，连无座都没了，页面变成了一大片蓝色的“候补”。

“我知道票不好买，已经做好了只买一张硬座票的心理准备，给孩子坐，我们两个大人可以站一夜。”她无奈地说，“万万没想到，连站票都没有。”

“火车票秒光”“开售即候补”，是这两天一直在榜的热搜话题。车票到底去哪了？

对此，12306客服的回复是：“我们到了起售时间，线上12306的APP、网站，线下的车站窗口、自助机、代售点都在这一刻统一放票，抢票的人非常多；而且每趟车有票额分配，不会把这趟车的所有票集中在一个车站来卖。如果你点进去没有票就是没有票了，你就考虑一下候补订单吧。”

如果车票没有卖完，会不会二次放票，什么时候放票呢？

上述客服回复：“如果确定这趟列车开车之前24小时，从始发站到终点站以及中途各站点的票还没有卖完，会进行二次分配。只是说有一定几率（会再次放票），如果票都卖完了，就不会有票务分配的情况了。”

状况三

页面显示有票，一下单就售罄

12306：系统更新余票有延迟

同样是抢不到票，在成都上学的小张遇到了不同的状况。

他卡着起售时间打开12306，欣喜地看到自己的车次还有1张余票，赶紧点击购买，却提示售罄；回到搜索页面，那趟车依然显示还有1张余票，再次购买，还是买不到。“明明显示有票，却买不到，感觉自己被耍了。”他说。

对于这种情况，12306客服这样回复：“余票有一个更新的时间段，具体要以你提交订单为准。能提交订单说明确实还有票，如果提交了订单显示已经售罄，就是系统的余票还没有更新。”

状况四

其他平台加钱就能抢到票

12306：我们与其他平台没有合作，请通过官方平台买票

李晴告诉记者，她之前出差的时候，通过其他平台加钱买“流量加速包”抢到过火车票：“为什么其他平台加钱就能买到，在官方平台就买不到呢？”

对此，12306客服否认会给其他平台留票：“我们铁路这边对其他平台是没有授权、合作的，请您通过官方平台来买票。”

责任编辑：朱鹏英 UN603

新闻译文：

Original title: May Day train tickets are available for sale and on standby. Netizens wonder where all the tickets have gone? 12306 Reply

Cover News reporter Cao Fei Intern Zhao Yifei

On April 17th, train tickets for the May Day holiday officially went on sale. Li Qing (pseudonym) seized the start time and waited for 12306 to prepare to grab tickets. The time jumped to 9 o'clock, and she immediately clicked the reservation button, but couldn't open it for any reason; Two minutes later, the page finally opened and all the required tickets for the train were gone. What made her feel most outrageous was that she didn't even have a seat.

Where have all the train tickets gone? Many people have been expressing such doubts these past few days. The reporter found in the interview that although the result was that they couldn't get tickets, everyone encountered different situations. With these questions in mind, the reporter called 12306 customer service.

Condition One

Unable to open the ticket page immediately upon opening for sale

12306: Possible network issues

Li Qing, who works in Chengdu, has not returned to her hometown in Shiyan, Hubei Province for seven years. This May Day holiday, she and her husband decided to take her daughter back to go home, but unexpectedly, they would be stuck in buying tickets.

The direct trains from Chengdu to Shiyan are all at regular speed and mostly operate at night. At 8:55 am on the 17th, the alarm clock set in advance rang, and she clicked on page 12306 to find a spacious area to ensure smooth internet access.

Two minutes after the start of the sale, all the tickets were sold out. Respondents provide pictures

The time jumped to 9 o'clock, and the ticket was for sale. She immediately clicked on the reservation button, but couldn't find it; Two minutes later, I finally checked in and the tickets were gone.

In response to this situation, 12306 customer service replied, "We can click to purchase tickets when it's time to start selling. If you can't click, you just need to check if there is a problem with your network."

Condition 2

Ready for sale and on standby, without even a seat available

12306: There are too many people competing for tickets at the same time, and the number of tickets allocated to each station is limited

Two minutes later, Li Qing was finally able to click on the booking page, only to find that all the seats on the five trains were gone, not to mention the sleeper and hard seats, not even the empty seats. The page turned into a large blue "waiting list".

"I know tickets are not easy to buy, and I am mentally prepared to only buy one hard seat ticket. If I give the child a seat, the two of us adults can stand overnight." She said helplessly, "I never expected that we wouldn't even have a station ticket."

"Train tickets are instantly available" and "available for sale immediately" have been hot topics on the list for the past two days. Where exactly did the ticket go?

The response from 12306 customer service is: "We have reached the starting time, and the online 12306 app, website, offline station windows, self-service machines, and sales points are all releasing tickets at this moment. There are many people competing for tickets, and each train has a ticket allocation, so we won't sell all the tickets for this train at one station. If you click on 'no tickets', then there are no tickets left. You can consider waiting for orders."

If the tickets are not sold out, will they be released again? When will they be released?

The above customer service replied, "If it is confirmed that the tickets from the origin station to the destination station and at each intermediate station have not been sold out 24 hours before the departure of this train, a second allocation will be made. However, there is a certain probability (tickets will be released again) that if all the tickets are sold out, there will be no ticket allocation."

Condition Three

The page shows that there are tickets available and they are sold out as soon as the order is placed

12306: There is a delay in updating the remaining tickets in the system

Xiao Zhang, who was studying in Chengdu, encountered a different situation as he couldn't grab the ticket.

He seized the starting time and opened 12306, delighted to see that there was still one ticket left on his train. He quickly clicked to purchase, but was informed that it was sold out; Returning to the search page, the train still shows that there is one remaining ticket. If you purchase it again, you still cannot find it. "I feel like I've been tricked, even though it shows that I have tickets, but I can't buy them," he said.

For this situation, 12306 customer service replied, "There is an updated time period for the remaining tickets, which depends on the order you submit. Being able to submit an order indicates that there are indeed tickets available. If an order is submitted and it shows that it has been sold out, it means that the remaining tickets in the system have not been updated yet."

Condition Four

Other platforms can grab tickets by adding money

12306: We have no cooperation with other platforms, please purchase tickets through the official platform

Li Qing told reporters that when she was on a business trip before, she used other platforms to add money to buy "traffic acceleration packages" and snatched train tickets: "Why can't other platforms add money to buy them on official platforms?"

Regarding this, 12306 customer service denied leaving tickets for other platforms: "Our railway does not have authorization or cooperation with other platforms. Please purchase tickets through the official platform."

Editor in charge: Zhu Pengying UN603

重点词汇

• 火车票 Train tickets ; railway ticket

• 候补 be a candidate ; be an alternate

• 新闻记者 journalist ; reporter ; newsman ; newspaperman ; journo

• 小长假 minor vacation

• 李晴 Li Qing ; 【人名】Qing Li

• 车次 train number ; motor coach number order of departure

• 座席 Seats ; omni

• 离谱 Outrageous ; go beyond what is proper

• 这两天 These two days ; This Two Days

句子成分分析：

[For this situation], 12306 customer service replied," There is an updated time period [for the remaining tickets, 

(which depends on the order (you submit))].

句子语法结构详解：

* replied 为谓语，采用一般过去时。
* there 引导 there be ... 句型, 表示“有”的意思。
* is 为系动词作谓语，采用一般现在时。
* updated 为过去分词作定语
* remaining 为现在分词作定语
* which 为关系代词，引导非限制性定语从句。
* depends 为谓语，采用一般现在时。动词采用第三人称单数形式。
* you 开头为定语从句，引导词 that 被省略。
* submit 为谓语，采用一般现在时。
* you 为人称代词。the 为定冠词。an 为不定冠词。

句子相关词汇解释：

Phrase:

Vocabulary:

句子成分分析：

If an order is submitted || and it shows | that it has been sold out, || it means | that the remaining tickets (in the 

system) have not been updated [yet]."

句子语法结构详解：

(sold 为 sell 的过去分词。)

* if 为连词，引导条件状语从句。
* submitted 为谓语，采用一般现在时和被动语态。
* and 为并列连词，连接并列句。
* shows 为谓语，采用一般现在时。动词采用第三人称单数形式。
* 第1个 that 为连词，引导宾语从句。
* sold 为谓语，采用现在完成时和被动语态。
* 第3个 it 开头为陈述句。
* means 为谓语，采用一般现在时。动词采用第三人称单数形式。
* 第2个 that 为连词，引导宾语从句。
* remaining 为现在分词作定语
* updated 为谓语，采用现在完成时和被动语态。
* is, has, been, have 为助动词。the 为定冠词。an 为不定冠词。

句子相关词汇解释：

Phrase:

Vocabulary:

以上是秒词邦为您整理编写的文章《五一火车票开售即候补 网友疑惑票都去哪了？12306回复 ——秒词邦背单词app》的全部内容。秒词邦是国内权威分题型分考点背诵中高考/四六级考研/专升本/出国单词的专业单词软件。扫描如下小程序码，进入秒词邦官方小程序获取更多英语相关资料！ 【关键词：高考单词；高考英语；高中单词；高中英语；单词app；单词软件；记单词app；记单词软件；背单词软件；背单词app；英语单词；四六级单词；四六级英语；四六级单词app；四六级单词软件；考研单词app；考研单词软件；核心单词；高考冲刺复习；高考英语教材；高考英语真题；四六级真题；四六级试题；考研真题；考研英语单词；考研英语真题】