
极目新闻记者 张奇
知名餐厅品牌“火烧云”面向孕妇推出免排队服务,这一举措赢得不少孕妇的点赞。不过有网友认为,此举增加了其他顾客排队时长,并不公平,也不能排除有人打着孕妇旗号钻空子。
3月22日,几家火烧云门店对极目新闻记者回应称,这是品牌方推出的优惠福利,“显怀”的孕妇到店会安排优先就餐,不“显怀”者需提供妊娠相关证明材料。
极目新闻记者注意到,在北京、上海等城市,也有另一些餐厅推出了类似的孕妇免排队或优先的服务,被称为“孕妇友好餐厅”。律师认为,孕妇优先并未违背公序良俗,企业可以自主决定,但也应保障其他顾客的知情权,应公开且明确告知。

浩海火烧云通用优惠福利(图源:浩海火烧云傣家菜公众号)
孕妇到餐厅无需排队优先就餐
近日,有网友分享在一家火烧云门店就餐的经历称,自己排队等位,等到前方只剩一个号时,有多位孕妇没有排队直接进店就餐,自己继续排队等了一个小时。有其他网友称,火烧云门店会让孕妇优先,不用排队直接进店。
浩海火烧云傣家菜官方公众号的信息显示,该品牌在北京、上海共有5家门店,顾客排队方式包括现场排队、公众号线上取号,人到齐80%入场。品牌有一项针对宝妈的优惠福利——孕期准妈妈免排队,享受优先安排就餐福利;另有针对医护人员、外地食客及12岁以下孩童的优惠。
3月22日,极目新闻记者咨询了4家火烧云门店,工作人员均称,孕妇到店可以不用排队,告知服务员就可以优先安排,与孕妇同行的人也可以一起就餐。这是火烧云品牌方面统一的规定,所有门店都是这样的做法。“显怀”的孕妇过来,服务员会直接安排;如果是不“显怀”的,需要出示与妊娠相关的证明材料,如孕检报告等。
上海一家火烧云门店的员工称,曾经有其他客人对孕妇优先提出过不满,他们会记录向上反馈。北京一家门店的工作人员称,如果有其他食客不理解这一规定,服务员会进行沟通,孕妇只管安心优先就餐。上海另一家门店的员工称,门店推出这一举措已至少有5年时间。

网友发帖
部分网友认为商家“慷他人之慨”
火烧云门店的这一安排,引发了关于餐厅是否应该让孕妇免排队的讨论。
在社交网站上,多名网友称赞了火烧云餐厅让孕妇不用排队的这一福利。有人表示理解称,孕妇身体承受能力比不过他人,餐厅照顾孕妇也是可以接受的。两名女网友告诉极目新闻记者,她们在孕期到火烧云门店就餐时,体验了免排队的服务。“没有出具(报告)……我已经显怀了,服务员没有说什么。”一名网友称。
但上述网帖的发布者认为,餐厅此举损害了其他顾客的利益。还有网友留言称,餐厅对孕妇友好,不该由其他客人让渡权益,此举是“慷他人之慨”。
3月22日,一名网友告诉记者,3月16日自己到上海市静安区一家火烧云门店吃饭,当天上午10点50分前后取号,直到下午3点左右才进店。排队等号期间,连续看到有两名自称孕妇的人没有排队,与几名同伴一起进店,但她们看上去不像是孕妇,也没有出示检查报告等材料。
在该网友看来,餐厅实行这一举措,没有征询其他排队顾客的同意,自己在这家门店也没有看到显眼的公告。孕妇优先进店,增加了其他顾客的等待时间,有些不合理。此外,部分顾客的孕妇身份也难以核实,有人或许会打着孕妇的旗号钻空子。商家如果想要体现对于孕妇群体的关怀,可以采取其他不减损其他顾客利益的方式,如发放优惠券等。
记者咨询的三家火烧云门店工作人员表示,品牌公众号、门店门口都有“孕妇免排队”的公告,但若是有人作假冒充孕妇,他们也没有办法。

网友发帖
律师称商家对此可以自主决定
22日,火烧云品牌方面工作人员回应极目新闻称,这是公司比较人性化的规定,参考了公共场所对孕妇让座的做法,“孕妈妈本来就是需要特别照顾的。”火烧云创始人的账号发文讲述孕妇优先举措时曾表示,“天大地大妈妈最大。”
极目新闻记者注意到,也有其他餐厅推出了孕妇优先的福利。上海市静安区一家四季民福烤鸭店的店员称,孕妇到店时,只要有空余餐桌,孕妇都可以优先用餐,“跟我们服务员说一声就好了。”黄浦区一家蔡澜港式点心门店店员称,如果顾客不多,孕妇可以直接进店用餐;高峰期时,到店的孕妇可以在等候三桌后就餐。
记者咨询了海底捞在上海的多家门店。工作人员均表示,在排队高峰期,门店会视现场排队情况,优先安排孕妇、老人、小孩、残疾人等特殊人群就餐。不过,这一安排不代表孕妇不用排队,“一般会视现场情况决定,也有可能有老人、小孩等(排在前面)。”
如何保障非孕妇排队顾客的权益?上述四季民福烤鸭店店员称,有些客人对孕妇优先的举措有些不满,目前店方正在考虑进行优化调整。海底捞一门店的工作人员建议,顾客可以提前联系门店预约用餐时间,门店将在相应时间为客人预留出座位,避免长时间排队。
上海申浩律师事务所高级合伙人、上海市消保委公益律师张玉霞告诉极目新闻记者,因孕妇生理上的差异,法律在其工作和劳动方面会给予相应保障,在其消费层面则没有规定。餐厅优先安排孕妇就餐,不存在违背公序良俗的情况,企业完全可以自主决定。张律师建议,企业让孕妇优先就餐或是有其他特殊安排,同时也应保障其他顾客的知情权,应公开且明确告知相关举措。
(来源:极目新闻)
新闻译文:
Jimu News reporter Zhang Qi
The well-known restaurant brand "Huoshaoyun" has launched a queue free service for pregnant women, which has won the likes of many pregnant women. However, some netizens believe that this move increases the waiting time for other customers, which is unfair, and it cannot rule out some people taking advantage of the pregnant woman's banner.
On March 22nd, several Huoshao Yunmen stores responded to Jimu News reporters by stating that this is a promotional benefit launched by the brand. Pregnant women who show their pregnancy will be given priority meals upon arrival at the store, and those who do not show their pregnancy will need to provide relevant proof of pregnancy.
Jimu News reporters have noticed that in cities such as Beijing and Shanghai, there are also other restaurants that offer similar services for pregnant women without queuing or priority, known as "maternity friendly restaurants.". Lawyers believe that prioritizing pregnant women does not violate public order and good customs. Enterprises can make their own decisions, but they should also protect the right to information of other customers and should be publicly and clearly informed.
General preferential benefits of Haohai Huoshaoyun (photo source: Haohai Huoshaoyun Daijia Cuisine official account)
Pregnant women do not need to queue up for priority dining at restaurants
Recently, a netizen shared their experience of dining at a Huoshaoyun store, stating that they waited in line and when there was only one number left ahead, several pregnant women entered the store without queuing and continued to wait in line for an hour. Other netizens have claimed that the Huoshao Yunmen store will prioritize pregnant women and allow them to enter the store without queuing.
According to the information from the official official account of Haohai Huoshao Yun Dai Family Cuisine, the brand has 5 stores in Beijing and Shanghai, and the customer queuing methods include on-site queuing, online official account number collection, and 80% of the people arrive at the site. The brand has a special benefit for expectant mothers - pregnant expectant mothers can enjoy priority dining arrangements without queuing; There are also discounts for medical staff, non local diners, and children under 12 years old.
On March 22nd, Jimu News reporters consulted four Huoshao Yunmen restaurants, and the staff all stated that pregnant women do not need to queue up when they arrive at the restaurant. They informed the service staff that priority arrangements can be made, and people traveling with pregnant women can also dine together. This is a unified regulation for the Huoshaoyun brand, and all stores follow this approach. Pregnant women who show signs of pregnancy will be arranged directly by the service staff; If it is not "obvious pregnancy", proof materials related to pregnancy, such as pregnancy test reports, need to be presented.
An employee at a Huoshao Yunmen store in Shanghai said that there have been other customers who have expressed dissatisfaction with pregnant women as a priority, and they will record feedback upwards. A staff member at a store in Beijing said that if other diners do not understand this regulation, the waiters will communicate and pregnant women will prioritize dining with peace of mind. An employee from another store in Shanghai stated that the store has been implementing this measure for at least 5 years.
Netizens post
Some netizens believe that merchants are "generous to others"
The arrangement of setting fire to the Yunmen restaurant has sparked discussions about whether restaurants should allow pregnant women to avoid queuing.
On social media, multiple netizens praised the benefits of Huoshaoyun Restaurant, which allows pregnant women to avoid queuing. Some people have expressed their understanding that pregnant women's physical capacity is not comparable to others, and it is also acceptable for restaurants to take care of pregnant women. Two female netizens told Jimu News reporters that they experienced queue free service when dining at Huoshaoyun store during pregnancy. "I didn't issue a (report)... I have already realized that the waiter didn't say anything," said a netizen.
But the publisher of the above online post believes that the restaurant's move has harmed the interests of other customers. Some netizens also left comments saying that the restaurant is friendly to pregnant women and should not allow other guests to transfer their rights. This is a gesture of generosity towards others.
On March 22nd, a netizen told reporters that on March 16th, he went to a Huoshaoyun store in Jing'an District, Shanghai to have a meal. He picked up his number around 10:50 am that day and didn't enter the store until around 3 pm in the afternoon. During the waiting period, I saw two people claiming to be pregnant not queuing up and entering the store with several companions, but they didn't look like pregnant and didn't show any examination reports or other materials.
In the view of the netizen, the restaurant implemented this measure without consulting the consent of other queuing customers, and they did not see any prominent announcements at this store. The advanced store for pregnant women has increased the waiting time for other customers, which is somewhat unreasonable. In addition, it is also difficult to verify the identity of some customers as pregnant women, and some may take advantage of it under the guise of being pregnant. If merchants want to demonstrate their care for pregnant women, they can adopt other methods that do not diminish the interests of other customers, such as distributing coupons.
The staff of three Huoshaoyunmen stores consulted by the reporter said that the brand official account and the door of the store all had the notice of "pregnant women are free from queuing", but if someone pretended to be a pregnant woman, they had no way.
Netizens post
The lawyer claims that the merchant can make their own decision on this matter
On the 22nd, staff from the Huoshaoyun brand responded to Jimu News that this is a more humane regulation of the company, referring to the practice of giving up seats to pregnant women in public places. "Pregnant mothers need special care in the first place." When discussing the priority measures for pregnant women in a post on the founder's account, Huoshaoyun once said, "The world is big for mothers."
Jimu News reporters have noticed that other restaurants have also introduced priority benefits for pregnant women. The clerk of a Siji Minfu Roast Duck Restaurant in Jing'an District, Shanghai said that pregnant women can have priority meals when they arrive at the restaurant, as long as there are free tables. "Just tell our waiter." The clerk of a Cailangang style Dim sum store in Huangpu district said that if there are not many customers, pregnant women can directly enter the restaurant for dinner; During peak hours, pregnant women who arrive at the store can wait for three tables before dining.
The reporter consulted multiple stores of Hai Di Lao in Shanghai. The staff all stated that during peak queuing periods, the store will prioritize dining for special groups such as pregnant women, the elderly, children, and people with disabilities based on the on-site queuing situation. However, this arrangement does not mean that pregnant women do not need to queue up. "It usually depends on the situation on site, and there may also be elderly people, children, etc. (queuing in front)."
How to protect the rights and interests of non pregnant women queuing customers? The staff of the Four Seasons Minfu roast duck restaurant mentioned above said that some customers are dissatisfied with the priority measures for pregnant women, and the store is currently considering optimizing and adjusting. The staff of a Haidilao store suggested that customers can contact the store in advance to make an appointment for dining time. The store will reserve seats for customers at the corresponding time to avoid long queues.
Zhang Yuxia, senior Partner of Shanghai Shenhao law Firm and Public Welfare Lawyer of Shanghai Consumer protection Commission, told Jimu News that due to the physiological differences of pregnant women, the law will provide corresponding protection in their work and labor, but there are no regulations on their consumption. The restaurant prioritizes pregnant women for meals, and there is no violation of public order and good customs. Enterprises can fully make their own decisions. Lawyer Zhang suggests that companies should prioritize meals for pregnant women or make other special arrangements, while also protecting the right to information of other customers. Relevant measures should be publicly and clearly communicated.
(Source: Jimu News)
极目 〈书〉look as far as the eye can see
新闻记者 journalist ; reporter ; newsman ; newspaperman ; journo
火烧云 evening glow ; morning glow ; crimson clouds at sunrise ; the radiant cloud at sunrise or sunset ;
孕妇 mother-to-be ; pregnant woman ; gravida
钻空子 avail oneself of loopholes ; exploit an advantage ; craw through any crack
火烧 burn ; baked wheaten cake
云门 Cloud Gate ; Yunmen
就餐 have a meal ; go to a restaurant or dining hall for one's meal
注意到 have noticed ; have paid attention ; give heed to ; perceive ; notice ; observe ;
被称为 be called ; referred to as ; known as ; be known as
句子成分分析:
The staff (of a Haidilao store) suggested | that customers can contact the store [in advance] to make an
appointment [for dining time].
句子语法结构详解:
* suggested 为谓语,采用一般过去时。
* that 为连词,引导宾语从句。
* contact 为谓语。
* to make 为不定式,作状语。
* dining 为动名词。
* can 为情态动词。the 为定冠词。a/an 为不定冠词。
句子相关词汇解释:
Phrase:
| in advance | 预先; 事先 |
| make an appointment | 预约, 约会 |
Vocabulary:
| staff [stɑ:f] | n. | 1) 全体员工 2) (学校的)管理人员 |
| store [stɔ:] | n. | 1) 商店,店铺 2) 储存物,备用物 |
| suggest [sәg'dʒest] | vt. | 1) 建议,提议 2) 推荐,举荐 |
| customer ['kʌstәmә] | n. | 1) 顾客;主顾;客户 2) 家伙 |
| contact ['kɔntækt] | vt. | 联系,联络(如用电话或信件) |
| dine [dain] | vt. | 宴请(某人); 请(某人)吃饭 |
| time [taim] | n. | 1) 时间 2) 时候 3) 时期,时代 |
句子成分分析:
The restaurant prioritizes pregnant women [for meals], || and there is no violation (of public order and good customs).
Enterprises can fully make their own decisions.
句子语法结构详解:
(women 为 woman 的复数形式。)
* prioritizes 为谓语,采用一般现在时。动词采用第三人称单数形式。
* 第1个 and 为并列连词,连接并列句。
* there 引导 there be ... 句型, 表示“有”的意思。
* is 为系动词作谓语,采用一般现在时。
* make 为谓语。
* can 为情态动词。their 为形容词型物主代词。the 为定冠词。
句子相关词汇解释:
Vocabulary:
| restaurant ['restәrɔŋ] | n. | 餐馆,餐厅 |
| prioritize ['praiәritaiz] | vt. | 1) 按重要性排列;划分优先顺序 2) 优先处理 |
| pregnant ['pregnәnt] | a. | 1) 怀孕的,妊娠的 2) 饱含,充溢着 |
| woman ['wumәn] | n. | 1) 女性 2) 妇女 |
| meal [mi:l] | n. | 1) 一餐所吃的食物 2) 早(或午、晚)餐,一顿饭 |
| violation [,vaiә'leiʃәn] | n. | 违反, 违背, 妨碍 |
| public ['pʌblik] | a. | 1) 公共的,公立的 2) 平民的,大众的,公众的,百姓的 |
| order ['ɔ:dә] | n. | 1) 指示,命令 2) 顺序,次序 |
| and [ænd] | conj. | 1) 和, 与, 同, 并 2) 然后,接着 |
| good [gud] | a. | 1) 好的,令人满意的 2) 优质的,符合标准的 |
| custom ['kʌstәm] | n. | 1) 风俗;习俗 2) (customs) 海关 |
| enterprise ['entәpraiz] | n. | 1) 企业, 公司 2) 事业,规划 |
| fully ['fuli] | ad. | 1) 完全地;全部地;充分地 2) 整整;足足 |
| make [meik] | vt. | 1) 做, 制作, 创造,创作, 建造 2) 使出现, 形成 3) 引起, 使产生 |
| own [әun] | a. | 1) 自己的,本人的 2) 自己做的,为自己的 |
| decision [di'siʒәn] | n. | 1) 决定,抉择 2) 果敢,决断力 |
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