原标题：成都多地居民反映燃气费暴涨：有市民称两个月不在家却产生高额费用，多部门已介入调查

极目新闻记者 谢茂 杜光然

继重庆市民反映更换燃气表燃气费异常上涨问题后，四川成都多个区县的居民也反映了类似问题。

极目新闻记者采访获悉，有市民称家中两个月无人居住，却产生了500多立方米的燃气消耗；也有市民称更换新的燃气表后，和往年同比燃气费用翻倍增长；另外还有居民称自家未更换燃气表，但和往年比较，费用也有所上涨。在问政平台，关于燃气问题的投诉涉及成都多个区县。

4月17日，成都市经济和信息化局工作人员告诉极目新闻记者，关于市民反映的燃气相关情况，该局以及成都市其他有关部门，都已关注到并行动起来了，目前正按职责划分，深入区县开展调查处置工作。

成都多区网友称燃气费用暴涨

四川成都一网友在社交媒体发文称，自己几乎不做饭，白天工作，只有晚上在家。近半年每两个月抄表的用气量不超过10立方米，燃气费在20元以下。2024年4月的燃气费突然上涨到1700多元，用气量多达700多立方米。

该网友告诉记者，他家房子用的是旧款燃气表，经对比发现，系统读数比燃气表实际读数高出了600多立方米，目前他已自助抄表并拍照上传。

另一名成都网友向记者介绍，自家以往用气量基本维持在每两个月20立方米左右，今年4月则多达109立方米。咨询燃气公司客服得知，此前多为估算的用气量，估算的数据会比较低，后续会上门抄表核算，故4月的读数较高。

问政四川网页截图

多位网友发布的照片视频显示，他们大部分使用的系成都千嘉科技公司的燃气表。天眼查APP显示，该公司为成都燃气集团控股。成都千嘉科技工作人员表示，燃气表使用期限一般不超过10年，气表都是检验合格、符合标准才出厂的，新表的精准度更高，若对燃气费用有异议，需联系燃气公司。

4月17日，成都市锦江区某小区业主告诉极目新闻记者，其家中燃气表近期并未更换，用的是成都千嘉科技股份公司的直读式远传燃气表，并贴有“强检合格”标签。记者咨询成都燃气客服得知，该住户近两年无换表记录，往期每两个月的燃气费均未超过50元，2024年4月的账单为104元。

客服表示，上述情况可能是用户之前的用气量估少了，抄表方式有估收和实收，预估数据不一定准确，后续实收时，会进行多退少补。具体要看实际情况，若觉得读数不对，也可以自助抄表更正。目前燃气的单价较之前上浮了0.16元，用户觉得燃气计费异常，可以向线下服务中心提供材料，工作人员会进行核实。

市民称家中无人居住却产生燃气费

成都市天府新区某别墅区业主李女士告诉极目新闻记者，自己从1月13日至3月9日都在外省，成都的家中一直无人居住，但近两个月的时间，家中仍产生了近1000元的燃气费。

根据李女士的统计，1月4日至2月1日，家中使用燃气332立方米，2月1日至3月4日，使用燃气257立方米，“就算家里的热水器锅炉没关，但没人使用，也不可能产生每天8立方米的耗气量”。

李女士称，她的邻居也遇到了类似问题。其中一位邻居在国外居住三个月后，返回家中发现产生了2000多元的燃气费用；另外一位邻居对比2023年三、四月和2024年三、四月的燃气缴费清单，发现在用气习惯和器具无太大改变的情况下，今年的费用较去年增加了约50%。还有一位邻居在3月未开火做饭的情况下，燃气使用量仍有360立方米。

发现燃气费用异常后，李女士拨打了其区域所属燃气公司的服务电话，燃气公司工作人员已上门检测，她和两位邻居已同意现场拆下燃气表，送至第三方检测机构进行检验。

记者就此事致电李女士所属区域燃气公司客服电话，工作人员表示会有相关人员进行回复。截至发稿，记者暂未获回复。

问政四川网页截图

四川德阳一位网友在问政四川投诉了类似问题。其表示，“三、四月份，家里面基本没人居住，气费不仅没有变少，比去年同期的用气量还增多了。”德阳市12345政务服务便民热线回复称，已转相关单位核实。

另有郫都区网友在问政平台留言称：“2月份过年，十几天人都不在家，没用天然气，反而觉得费用还比往年高出好多。”对此，郫都区能源保障服务中心回复称，中心工作人员已电话（当面）与网友沟通解决住所的燃气问题。

郫都区已就燃气费问题展开调查

在问政平台“问政四川”上，有成都郫都区网友投诉称，家中燃气表换新后，燃气费用异常。该用户表示，“没换新表之前，家里每月用气30方以下，换新表后月均读数60至80方，家庭人员以及燃气使用情况没有增加，用气设施没有增加。”

4月16日，郫都区能源保障中心回复该市民称，根据《中华人民共和国国家计量检定规程》要求，以天然气为介质的燃气表使用期限一般不超过10年。为保护用户用气安全，结合《城镇燃气管理条例》及规程的具体要求，对使用年限满10年的燃气表，应及时更换。燃气公司初装的燃气表均经过国家授权的计量检定机构强制检定，经检定合格后在气表上粘贴检定合格标识方可投入使用。回复中还称，后续将为其安排检测气表。

居民家中的燃气表（受访者供图）

郫都区另外一位市民也投诉了类似问题。其称2023年更换燃气表之后，燃气使用量大增。据其查询，2022年全年燃气使用量为287立方米。2023年换新表后，全年用气量为445立方米。到了2024年，仅仅1至4月的用气量就高达595立方米。对于该投诉，郫都区网络理政办4月16日回复，已责令责任单位开展调查和处理。

4月17日，记者致电郫都区能源保障中心，工作人员介绍，燃气费用上涨可能和燃气单价上浮有关，目前单价较之前上浮了0.16元。另外，新表计量精准度更高，但费用不会成倍增长，如果有成倍增长的情况，建议和燃气公司联系，由工作人员检查用气情况。

该中心工作人员表示，经走访了解，一般情况下市民的用气量相差不会很大，出现成倍增长的是个例或特殊情况，比如没有及时上账，几个月费用堆积等。

关于市民投诉称可能是燃气表或是燃气公司的问题。该中心工作人员解释，目前该区域内已抽检的燃气表，都是正常的，而且还在继续抽检。关于燃气公司的相关情况，目前燃气价格是没有问题的，其他的也在进一步调查了解，同时还在寻求业内专家和专业人士的帮助。

成都多部门介入调查

据记者不完全统计，在“问政四川”平台，关于燃气费用异常的投诉，涉及成都多个区县，以及四川乐山、眉山、内江、德阳等多地区县。目前已有的官方回复，多为“转交给相关部门进行处理”。

据郫都区能源保障中心工作人员介绍，目前掌握的情况，新表和旧表对比，费用确实要高一些，“一般情况下，除了人为失误外，还没发现存在通过技术手段掌控燃气计量计价的特殊手段。”

成都市市场监督管理局工作人员表示，该局负责统一管理计量工作，针对网友称燃气表走字过快的问题，该局已开展相关调查工作。

4月17日，成都市经济和信息化局工作人员告诉极目新闻记者，已关注到市民反映的有关燃气的相关情况，12345热线反映的情况等都已关注到，16日该局已成立多个专班，连夜组织核实。同时，也在督促燃气公司做好燃气方面的服务和管理工作，并实事求是回复市民诉求，“把民生问题做好”。

“民生无小事，成都一直是开放包容的城市，也一直很注重市民的诉求。”该工作人员表示，该局以及成都市其他有关部门，都已关注到并行动起来了，目前正按职责划分，深入区县，开展调查处置工作。

（来源：极目新闻）

责任编辑：曾琳 UN972

新闻译文：

Original title: Residents in multiple parts of Chengdu report a surge in gas costs: Some citizens claim to be away from home for two months but incur high costs, and multiple departments have intervened in the investigation

Jimu News reporter Xie Mao and Du Guangran

After Chongqing residents reported an abnormal increase in gas prices for replacing gas meters, residents in several districts and counties in Chengdu, Sichuan also reported similar issues.

According to interviews with Jimu News reporters, some citizens claimed that their homes were uninhabited for two months, but they generated over 500 cubic meters of gas consumption; Some citizens also claim that after replacing the new gas meter, the cost of gas has doubled compared to previous years; In addition, some residents claim that they have not replaced their gas meters, but compared to previous years, the cost has also increased. On the political platform, complaints about gas issues involve multiple districts and counties in Chengdu.

On April 17th, staff from the Chengdu Municipal Bureau of economy and Information Technology told Jimu News reporters that the bureau and other relevant departments in Chengdu have paid attention to and taken action on the gas related situation reported by citizens. They are currently conducting investigations and handling work in districts and counties according to their responsibilities.

Netizens from multiple regions in Chengdu claim that gas costs have skyrocketed

A netizen from Chengdu, Sichuan, posted on social media that he hardly cooks and works during the day, only staying at home at night. The gas consumption for meter reading every two months in the past six months shall not exceed 10 cubic meters, and the gas cost shall be below 20 yuan. In April 2024, the gas cost suddenly increased to over 1700 yuan, with a gas consumption of over 700 cubic meters.

The netizen told the reporter that his house uses an old gas meter. After comparison, it was found that the system reading is more than 600 cubic meters higher than the actual reading of the gas meter. Currently, he has self read the meter and taken photos to upload.

Another Chengdu netizen told reporters that their previous gas consumption was basically maintained at around 20 cubic meters every two months, and in April this year, it reached 109 cubic meters. After consulting with the customer service of the gas company, it was learned that the previous estimates were mostly based on gas consumption, and the estimated data would be relatively low. In the future, on-site meter reading and accounting will be conducted, so the reading in April is relatively high.

Screenshot of Wenzheng's Sichuan webpage

Multiple netizens have posted photos and videos showing that most of them use gas meters from Chengdu Qianjia Technology Company. According to the Tianyancha APP, the company is controlled by Chengdu Gas Group. The staff of Chengdu Qianjia Technology stated that the service life of gas meters generally does not exceed 10 years. Gas meters are inspected and meet the standards before leaving the factory. The accuracy of new meters is higher. If you have any objections to gas costs, you need to contact the gas company.

On April 17th, a homeowner in a residential area in Jinjiang District, Chengdu, told Jimu News that his gas meter had not been replaced recently. He used a direct reading remote transmission gas meter from Chengdu Qianjia Technology Co., Ltd., which was labeled as "Strong Inspection Qualified". The reporter consulted with the customer service of Chengdu Gas and learned that the resident has no record of changing meters in the past two years. In the past, the gas bill for every two months did not exceed 50 yuan, and the bill for April 2024 was 104 yuan.

The customer service representative stated that the above situation may be due to the user's previous underestimation of gas consumption. The meter reading methods include estimated and actual receipts, and the estimated data may not be accurate. In the future, when actual receipts are made, there will be refunds for excess and compensations for shortfall. It depends on the actual situation. If you feel that the reading is incorrect, you can also self read and correct it. At present, the unit price of gas has increased by 0.16 yuan compared to before. If users feel that the gas billing is abnormal, they can provide materials to the offline service center, and the staff will verify it.

Citizens claim that their homes are uninhabited but incur gas bills

Ms. Li, the owner of a villa area in Tianfu New District, Chengdu, told Jimu News that she was in another province from January 13th to March 9th, and her home in Chengdu has been uninhabited. However, in the past two months, her home still incurred nearly 1000 yuan in gas bills.

According to Ms. Li's statistics, from January 4th to February 1st, 332 cubic meters of gas were used at home, and from February 1st to March 4th, 257 cubic meters of gas were used. "Even if the water heater and boiler at home are not turned off but no one is using them, it is impossible to generate a daily gas consumption of 8 cubic meters.".

Ms. Li said that her neighbors have also encountered similar problems. One of the neighbors returned home after living abroad for three months and found that they had incurred over 2000 yuan in gas costs; Another neighbor compared the gas payment lists for March and April 2023 and March and April 2024, and found that this year's expenses increased by about 50% compared to last year, with little change in gas usage habits and equipment. Another neighbor still used 360 cubic meters of gas without cooking in March.

After discovering abnormal gas costs, Ms. Li called the service hotline of the gas company in her area. The gas company staff had come to the site for inspection, and she and two neighbors agreed to remove the gas meter on site and send it to a third-party testing agency for inspection.

The reporter called the customer service hotline of Ms. Li's regional gas company regarding this matter, and the staff said that relevant personnel will respond. As of the time of publication, the reporter has not received a response yet.

Screenshot of Wenzheng's Sichuan webpage

A netizen from Deyang, Sichuan complained about a similar issue when asking about politics in Sichuan. It stated that "in March and April, there were basically no residents at home, and gas bills not only did not decrease, but also increased compared to the same period last year." The 12345 government service convenience hotline in Deyang City replied that it had been verified by relevant units.

Another netizen from Pidu district left a message on the political platform, saying, "In February, during the Chinese New Year, people were not at home for more than ten days and did not use natural gas. Instead, they felt that the cost was much higher than in previous years." In response, the Pidu District energy security Service center stated that the center staff had communicated with netizens by phone (in person) to solve the gas problem in their residence.

Pidu District has launched an investigation into the issue of gas fees

On the political platform "Wen Zheng Sichuan", a netizen from Pidu District, Chengdu, complained that after replacing the gas meter at home, the gas cost was abnormal. The user stated, "Before replacing the meter, the household used less than 30 cubic meters of gas per month. After replacing the meter, the average monthly reading was 60 to 80 cubic meters. There was no increase in household and gas usage, and there was no increase in gas facilities."

On April 16th, the Energy Security Center of Pidu District replied to the citizen that according to the requirements of the National Metrological Verification Regulations of the People's Republic of China, the service life of gas meters using natural gas as the medium generally does not exceed 10 years. To protect the safety of gas usage by users, in accordance with the specific requirements of the Urban Gas management Regulations and regulations, gas meters with a service life of at least 10 years should be replaced in a timely manner. The gas meters initially installed by the gas company have undergone mandatory calibration by nationally authorized metrological verification institutions. After passing the calibration, the gas meters can only be put into use after being labeled with a qualified calibration label. The reply also stated that it will be arranged to test the gas meter in the future.

Gas meters in residential homes (provided by respondents)

Another citizen in Pidu District also complained about a similar issue. It is said that after replacing the gas meter in 2023, the usage of gas has increased significantly. According to its inquiry, the total gas usage for the year 2022 was 287 cubic meters. After replacing the meter in 2023, the annual gas consumption is 445 cubic meters. By 2024, the gas consumption from January to April alone will reach 595 cubic meters. Regarding the complaint, the Network Administration Office of Pidu District replied on April 16th, ordering the responsible unit to conduct an investigation and handle it.

On April 17th, the reporter called the Energy Security Center of Pidu District, and the staff explained that the increase in gas costs may be related to the increase in gas unit price. Currently, the unit price has increased by 0.16 yuan compared to before. In addition, the new meter has higher measurement accuracy, but the cost will not increase exponentially. If there is a situation of exponential growth, it is recommended to contact the gas company and have the staff check the gas usage.

The staff of the center stated that after visits, it was found that the difference in gas consumption among citizens is generally not significant. However, there are individual cases or special circumstances where there has been a significant increase, such as failure to timely record payments and months of accumulated expenses.

Regarding complaints from citizens that it may be an issue with gas meters or gas companies. The staff of the center explained that the gas meters that have been inspected in the area are all normal and are still being inspected. Regarding the relevant situation of gas companies, there is currently no problem with gas prices. further investigation and understanding are being conducted, and assistance from industry experts and professionals is also being sought.

Multiple departments in Chengdu intervene in the investigation

According to incomplete statistics by reporters, complaints about abnormal gas costs on the "Wenzheng Sichuan" platform involve multiple districts and counties in Chengdu, as well as multiple regions and counties in Sichuan such as Leshan, Meishan, Neijiang, and Deyang. At present, most official replies are "forwarded to relevant departments for processing.".

According to the staff of the Energy Security Center in Pidu District, the current situation is that the cost of the new meter is indeed higher compared to the old meter. "In general, apart from human error, no special means of controlling gas metering and pricing through technical means have been found."

A staff member from the Chengdu Municipal Administration for Market Regulation stated that the bureau is responsible for unified management of measurement work. In response to the issue of netizens claiming that gas meters run too fast, the bureau has conducted relevant investigations.

On April 17th, staff from the Chengdu Municipal Bureau of Economy and Information Technology told Jimu News reporters that they had paid attention to the relevant information about gas reported by citizens, as well as the situation reported by the 12345 hotline. On April 16th, the bureau established multiple special teams and organized overnight verification. At the same time, we are also urging gas companies to provide good gas services and management work, and to respond truthfully to the demands of citizens, "doing a good job in addressing people's livelihood issues.".

"There is no small matter in people's livelihood. Chengdu has always been an open and inclusive city, and has also attached great importance to the demands of its citizens." The staff member said that the bureau and other relevant departments in Chengdu have paid attention to and taken action. Currently, according to their responsibilities, they are conducting investigations and disposal work in districts and counties.

(Source: Jimu News)

Responsible editor: Zeng Lin UN972

重点词汇

• 成都 Chengdu (capital of Sichuan)

• 暴涨 soar ; boom ; bulge ; fresh ; rise suddenly and sharply

• 不在家 not at home ; out ; be out ; stay away ; stay out

• 多部门 multidisciplinary

• 极目 〈书〉look as far as the eye can see

• 新闻记者 journalist ; reporter ; newsman ; newspaperman ; journo

• 燃气表 gas meter

• 往年 Previous years ; former years ; (in) former years

• 自家 Home ; oneself

句子成分分析：

The staff (of the center) explained | that the gas meters (that have been inspected [in the area]) are all normal and 

are [still] being inspected.

句子语法结构详解：

* explained 为谓语，采用一般过去时。
* 第1个 that 为连词，引导宾语从句。
* 第2个 that 为关系代词，引导定语从句。
* 第1个 inspected 为谓语，采用现在完成时和被动语态。
* 第1个 are 为系动词作谓语，采用一般现在时。
* all 为同位语
* normal 为形容词作表语。
* 第2个 are 为助动词。
* 第2个 inspected 为谓语，采用现在进行时和被动语态。
* all 为不定代词。have, been, being 为助动词。the 为定冠词。

句子相关词汇解释：

Phrase:

Vocabulary:

句子成分分析：

[On the political platform] "Wen Zheng Sichuan", <a netizen (from Pidu District)>, <Chengdu>, complained | that 

[after replacing the gas meter [at home]], the gas cost was abnormal.

句子语法结构详解：

* Chengdu 为同位语
* complained 为谓语，采用一般过去时。
* that 为连词，引导宾语从句。
* replacing 为动名词，作介词宾语。
* was 为系动词作谓语，采用一般过去时。
* abnormal 为形容词作表语。
* the 为定冠词。a 为不定冠词。

句子相关词汇解释：

Phrase:

Vocabulary:

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