海南省市场监管局执法人员日常检查。 海南省市场监管局 图

澎湃新闻（www.thepaper.cn）3月14日从海南省市场监管局了解到，该局多措并举推动消费环境提质升级，坚持全方位、多举措提高消费环境安全度、经营者诚信度和消费者满意度，积极打造“放心消费在海南”金字招牌。“零容忍”整治市场监管领域消费欺诈行为，查处消费欺诈类案件189宗，罚没793.2万元，曝光典型案例39个，市场秩序不断规范。今年春节假期，海南省春运客流量同比增长30%以上的情况下，市场领域投诉举报日均量反向同比下降37%，有力营造安全放心的旅游消费环境。

海南省市场监管局工作人员告诉澎湃新闻，举措之一是深入推进“放心消费在海南”创建活动。海南省在全国率先实行放心消费单位承诺备案制，以信用监管为抓手、以科技监管为支撑，实施智慧监管“星级评价”动态管理机制，动员消费者广泛参与监督，引导经营主体诚信守法经营，构建“在线承诺+信用评价+智慧监管”放心消费创建“海南模式”，推动放心消费单位创建质量和数量大幅提升。

截至目前，培育放心消费承诺单位6.8万家、放心消费商圈23个，“放心消费在海南”品牌影响力和社会公众参与度不断提升。

第二个举措是“零容忍”整治市场监管领域消费欺诈行为，海南省在全国率先出台《海南自由贸易港反消费欺诈规定》，进一步加大对消费欺诈行为的处罚力度。出台《海鲜市场消费欺诈行为常态化监管机制》，构建长效严管机制。

2023年以来先后组织开展旅游消费市场专项整治、海鲜市场缺斤短两等专项整治行动，查处消费欺诈类案件189宗，罚没793.2万元，曝光典型案例39个，市场秩序不断规范。推行“红黄牌警告”、“一户一码”信用监管、使用物联网电子秤、在重点场所安装视频监控接入市场监管平台等做法，全面提升治理能力。

第三是深化民生领域“铁拳”行动，以“护民生”为中心，坚持问题导向，积极发挥“铁拳”机制综合协调、牵引拉动、高效协同的优势，聚焦重点领域、重点行业、重点地区、重点产品、重点企业和人民群众反映强烈、社会危害性大、社会舆论关注的违法活动，综合运用市场监管工具箱，进行精准打击。2023年查办民生领域案件6162宗，罚没款7218.27万元，有力防范化解市场风险，不断增进民生福祉。

第四个方面是多举措提升12315服务监管效能，推动实现全国12315平台与海南省政府12345平台市场监管类投诉举报数据归集同步率100%，消费者表达诉求更加便捷。推动8家免税企业成为海南省政府12345平台成员单位，直接受理消费投诉举报，快速化解消费纠纷。

同时，建立海南省消费投诉举报数据分析系统，对投诉举报集中的经营主体实施重点监管，防范市场风险和苗头性问题。2023年以来，海南省市场监管部门受理社会公众诉求48.44万件，办结率99.25%，为消费者挽回经济损失902.7万元，消费者满意度不断提升。

第五个举措是进一步完善消费维权机制，推行在线解决消费纠纷（“ODR”）制度，引导中免集团、海南航空等411家符合条件的企业成为12315平台在线消费纠纷解决单位，已解决消费纠纷2.44万件，在线解决消费纠纷金额30.86万元。在全省建立消费维权服务站、消费维权绿色通道563个，减少投诉流转环节，快速有效化解消费纠纷。按照“公示为常态、不公示为例外”的原则，及时公示消费投诉信息，2023年以来共公示消费投诉信息12.6万件。

最后一个举措是全面推进消费维权社会共治，海南省市场监管局联合省直26部门建立海南省消费者权益保护工作联席会议制度，强化信息共享、协作联动，已联合处理102起消费纠纷及舆情，有效形成消费者权益保护工作合力。

新闻译文：

Daily inspections by law enforcement personnel of the Hainan Provincial Market Supervision Bureau. Map of Hainan Provincial Market Supervision Bureau

On March 14th, Pengpai News (www.thepaper. cn) learned from the Hainan Provincial Market Supervision Bureau that the bureau has taken multiple measures to promote the improvement and upgrading of the consumption environment, adhering to comprehensive and multiple measures to improve the safety of the consumption environment, the integrity of operators, and consumer satisfaction, and actively creating a "trustworthy consumer in Hainan" golden signboard. Zero tolerance has been implemented to crack down on consumer fraud in the field of market supervision. 189 cases of consumer fraud have been investigated and punished, with a fine of 7.932 million yuan. 39 typical cases have been exposed, and market order is constantly being regulated. During this year's Spring festival holiday, while the passenger flow of Hainan Province's Spring Festival travel increased by more than 30% year-on-year, the daily average number of complaints and reports in the market decreased by 37% year-on-year, effectively creating a safe and reassuring tourism consumption environment.

A staff member of the Hainan Provincial Market Supervision Bureau told Pengpai News that one of the measures is to deepen the promotion of the "Safe Consumption in Hainan" creation activity. Hainan Province has taken the lead in implementing a commitment filing system for trustworthy consumption units nationwide, with credit supervision as the starting point and technology supervision as the support. It has implemented a dynamic management mechanism of intelligent supervision and "star rating evaluation", mobilized consumers to participate widely in supervision, guided business entities to operate with integrity and law, and constructed a "Hainan model" of trustworthy consumption through "online commitment+credit evaluation+smart supervision", Promote a significant improvement in the quality and quantity of trustworthy consumer units.

As of now, there are 68000 committed units and 23 commercial districts for cultivating trustworthy consumption, and the brand influence and public participation of "Trustworthy Consumption in Hainan" are constantly increasing.

The second measure is to "zero tolerance" crack down on consumer fraud in the field of market supervision. Hainan Province has taken the lead in introducing the "Hainan Free Trade Port Anti Consumer Fraud Regulations" nationwide, further increasing the punishment for consumer fraud. introduce a normalized regulatory mechanism for consumer fraud in the seafood market and establish a long-term and strict management mechanism.

Since 2023, we have organized special campaigns to rectify the tourism consumption market and the shortage of weight in the seafood market. We have investigated and dealt with 189 cases of consumer fraud, fined 7.932 million yuan, and exposed 39 typical cases, continuously regulating market order. Implementing measures such as "red and yellow card warnings", "one household, one code" credit supervision, using IoT electronic scales, and installing video surveillance in key locations to access market supervision platforms, comprehensively enhancing governance capabilities.

The third is to deepen the "Iron Fist" action in the field of people's livelihood, with "protecting people's livelihoods" as the center, adhering to problem orientation, actively leveraging the advantages of the "Iron Fist" mechanism in comprehensive coordination, traction, and efficient collaboration, focusing on key areas, key industries, key regions, key products, key enterprises, and illegal activities that are strongly reflected by the people, have significant social harm, and are of concern to public opinion, and comprehensively utilizing the market supervision toolbox, perform precise strikes. In 2023, 6162 cases in the field of people's livelihood were investigated, with a fine of 72.1827 million yuan, effectively preventing and resolving market risks, and continuously improving people's well-being.

The fourth aspect is to take multiple measures to improve the efficiency of 12315 service supervision, promote the synchronization rate of 100% collection of market supervision complaint and reporting data between the national 12315 platform and the Hainan Provincial government 12345 platform, and make it more convenient for consumers to express their demands. Promote 8 tax-free enterprises to become members of the Hainan Provincial Government's 12345 platform, directly accept consumer complaints and reports, and quickly resolve consumer disputes.

At the same time, establish a data analysis system for consumer complaints and reports in Hainan Province, implement key supervision on business entities with concentrated complaints and reports, and prevent market risks and potential problems. Since 2023, the market supervision department of Hainan Province has received 484400 public appeals, with a completion rate of 99.25%, and has recovered 9.027 million yuan in economic losses for consumers, continuously improving consumer satisfaction.

The fifth measure is to further improve the consumer rights protection mechanism, promote the online dispute resolution (ODR) system, and guide 411 eligible enterprises such as China Duty Free Group and Hainan Airlines to become online consumer dispute resolution units on the 12315 platform. 24400 consumer disputes have been resolved, with an online dispute resolution amount of 308600 yuan. Establish 563 consumer rights protection service stations and green channels throughout the province, reduce complaint circulation, and quickly and effectively resolve consumer disputes. according to the principle of "public disclosure as the norm and non disclosure as exceptions", timely disclosure of consumer complaint information has been made. Since 2023, a total of 126000 consumer complaint information have been publicly disclosed.

The final measure is to comprehensively promote the social governance of consumer rights protection. The Hainan Provincial Market Supervision Bureau, in conjunction with 26 departments directly under the provincial government, has established a joint conference system for consumer rights protection in Hainan Province, strengthened information sharing and collaborative linkage, and has jointly handled 102 consumer disputes and public opinion, effectively forming a joint force for consumer rights protection.

重点词汇

• 执法人员 law enforcement officer ; law enforcement official ; law enforcement personnel ; law enforcer

• 日常检查 Daily inspection ; routine inspection ; routine check

• 了解到 find out ; discover

• 全方位 comprehensive ; omnibearing

• 环境安全 environmental safety ; Environmental security ; environment safety ; EHS

• 金字招牌 gold-lettered signboard ; a gilded signboard

• 欺诈行为 Fraudulent Practices ; cheat ; fraudulent conduct ; fraudulent act ; dishonest act ; dirty work

• 市场秩序 market order ; Market System

• 客流量 passenger flow ; volume of commuters

• 情况下 case ; Circumstances ; Situation

句子成分分析：

Establish 563 consumer rights protection service stations and green channels [throughout the province], reduce 

complaint circulation, and quickly and effectively resolve consumer disputes.

句子语法结构详解：

* 本句为祈使句。
* establish 为谓语。
* reduce 为谓语。
* resolve 为谓语。
* the 为定冠词。

句子相关词汇解释：

Phrase:

Vocabulary:

句子成分分析：

[In 2023],6162 cases (in the field (of people's livelihood)) were investigated, [with a fine (of 72.1827million yuan)], 

effectivelypreventing and resolving market risks, and continuously improving people's well-being.

句子语法结构详解：

* investigated 为谓语，采用一般过去时和被动语态。
* effectively preventing 为现在分词，作状语。
* continuously improving 为现在分词。
* were 为助动词。people's 为名词所有格。the 为定冠词。a 为不定冠词。

句子相关词汇解释：

Vocabulary:

http://www.fcdict.com/dam
http://www.fcdict.com/noisier
http://www.fcdict.com/HMO
http://www.fcdict.com/cut a long story short
http://www.fcdict.com/faultfinder
http://www.fcdict.com/aspiratory
http://www.fcdict.com/Anglify
http://www.fcdict.com/alternating load test
http://www.fcdict.com/amalgamated
http://www.fcdict.com/make after
http://www.fcdict.com/fluoroscopic
http://www.fcdict.com/auxesis
http://www.fcdict.com/clickstream
http://www.fcdict.com/close in on
http://www.fcdict.com/hading
http://www.fcdict.com/detergents
http://www.fcdict.com/electromyography
http://www.fcdict.com/in a manner of speaking
http://www.fcdict.com/backboned
http://www.fcdict.com/foreseeable future

以上是秒词邦为您整理编写的文章《海南“零容忍”整治消费欺诈，春节投诉日均量同比下降37% ——秒词邦微信小程序》的全部内容。秒词邦是国内权威分题型分考点背诵中高考/四六级考研/专升本/出国单词的专业单词软件。扫描如下小程序码，进入秒词邦官方小程序获取更多英语相关资料！ 【关键词：高考单词；高考英语；高中单词；高中英语；单词app；单词软件；记单词app；记单词软件；背单词软件；背单词app；英语单词；四六级单词；四六级英语；四六级单词app；四六级单词软件；考研单词app；考研单词软件；核心单词；高考冲刺复习；高考英语教材；高考英语真题；四六级真题；四六级试题；考研真题；考研英语单词；考研英语真题】